Work for Us

At American Humane, we are committed to a work environment that parallels the humane values and vision for excellence that we strive to achieve on behalf of the children and animals we protect. We know that our people are our most valuable asset. In order to attract and retain the best and the brightest, we will create a culture of excellence that directly supports the accomplishment of our mission.

1. We will promote open, honest, and effective communication by:

• Actively and respectfully listening to each other;
• Sharing all necessary information with all stakeholders;
• Communicating face-to-face or by phone when possible, relying on e-mail when simply sharing information;
• Responding to written and verbal communications in a timely manner, responding to voicemails and e-mails within 24-48 hours.

2. We realize that in any workplace, disagreements and differences of opinion will arise. We will address these differences of opinion by going directly to the source to resolve the issue at hand using open and honest communication.

3. We will encourage positive problem-solving, consider diverse perspectives, and we will resolve issues without blame, learn from our mistakes, and move on.

4. We will treat coworkers with respect and behave in a professional manner by:

• Recognizing the value and contribution of each employee;
• Soliciting, accepting, and learning from constructive feedback;
• Refraining from gossip or negative comments;
• Respecting colleagues’ time, opinions, and priorities;
• Living up to the trust others place in us;
• Starting and ending meetings on time; following agendas;
• Refraining from doing other work during meetings;
• Expressing appreciation and sharing credit with other teams or individuals.

5. We recognize and reward personal initiative by pursuing creative solutions and growth opportunities. We will experiment, take chances, try new ways, learn from our mistakes, and be open to change.

6. We recognize that success is dependent upon our working together, within departments, as well as across departments. We will promote teambuilding, educating each other, and provide a continuous learning environment to advance all staff members both personally and professionally.

7. We will work hard to dedicate ourselves to the mission of American Humane Association and take responsibility and accountability for understanding and supporting all strategic initiatives and programs that further our mission.

8. We will approach all our work, both internally and externally, with an attitude of superior customer service.

9. We will treat our partners and competitors with integrity and a spirit of collaboration and cooperation.

10. We will embrace and celebrate diversity in religion, race, color, national origin, age, gender, or sexual orientation and will make every effort to be inclusive, understanding, and respectful.